Frequently Asked Questions

1. What is The Amanuensis?

• Brief summary: handwritten AI-generated (or user-submitted) letters, mailed as real artifacts.

2. Do you ship internationally?

• Yes, letters are mailed anywhere regular international post reaches.

3. Can I choose the stationery?

• Not for now—stationery is chosen by the Amanuensis, depending on your letter’s vibe and what’s available. (Requests considered for future updates.)

4. Will you ship cards or other paper goods?

• Not at launch; only letters. (May expand if enough people request.)

5. What languages do you support?

• English, Chinese (traditional & simplified), French, Spanish. Other languages by special request, if the Amanuensis can copy them.

6. Why is there a word limit?

• Handwriting takes time, and the physical paper can only hold so much. 250 words for standard letters, keeps things both readable and physically manageable.

7. How will I know my letter has been sent?

• Before mailing, you’ll receive a photo of the addressed envelope by email.

8. What kind of mail do you use?

• Only regular mail (no registered/tracked), to preserve privacy and minimize cost. 

9. How long will delivery take?

• Usually within 2 weeks internationally, but postal delays may happen—this is part of the charm (and the risk).

10. How do I pay for my letter?

• Payment is made directly through the order form at the time of submission.

• Your request will then be reviewed before fulfillment. If it falls outside the service terms and cannot be accepted, your payment will be refunded less any non-refundable Stripe processing fees.

11. What payment methods do you accept?

• Payments are processed securely through Stripe directly in the order form.

• Accepted payment methods may vary depending on your location and Stripe’s checkout options, but major credit and debit cards are generally supported.

• If you have trouble completing payment, please contact order@theamanuensis.ink.

12. Is my payment information safe?

• All payments are processed securely by a trusted third-party provider (Stripe). The Amanuensis never sees or stores your payment details.

13. Can I get a refund if my letter is lost or late?

• No compensation for postal delays or loss.

14. Will my data/letter be used for anything else?

• No—see Privacy Policy. Content is deleted after mailing unless you consent otherwise.

15. Is this just for AI, or can I send my own words?

• You can submit your own letter or use your AI’s words—either way, it’s handwritten and mailed by a real human.